One of the best ways to support small businesses is by spreading the word about their services. So if you recently worked with our residential movers in Minneapolis at Ruth Movers, Inc. and were happy with the kind of service they provided to you, we humbly ask that you leave a review on any of the variety of online review services that currently exist.
If you are able to leave a review for our services on any or all of these sites, we would truly appreciate it!
Ever wonder why businesses like ours regularly ask customers for reviews? Simply put, they help us to compete with larger national companies that would otherwise have a monopoly in the market.
The single most powerful method of marketing is word of mouth. People trust their friends and family members more than they trust advertisements directly from companies. Think about it—if you’re looking for a new restaurant to try, are you going to look for ads on YouTube to convince you which restaurant near you is the most delicious, or are you going to ask your family and friends for recommendations or their thoughts about particular restaurants?
This is the basic principle at play with online review sites. People trust the thoughts of actual customers. By leaving a review on a site, you are giving a face to an actual customer who has had an experience with a company. People put a lot of weight into these reviews, believing them to be the most accurate representations available of the quality of a company, product or service.
Online reviews also give us a chance to see what we’re doing well, and what areas of our company we can improve. Realistically, the feedback any business receives from online review sites is not going to be positive 100 percent of the time. By getting honest feedback about areas where we can improve, we are able to continually better our company. Meanwhile, getting compliments about our services helps reinforce what we are doing right so we can continue to provide the same level of outstanding service long into the future.
Additionally, online review sites provide companies with chances to interact directly with customers by responding to reviews. This means thanking customers for the positive reviews they’ve given, and working to “make it right” with customers who had a bad experience.
The larger companies don’t necessarily have to lean on reviews as much online, because everyone already knows who they are and what they can expect out of them. It’s smaller businesses that have their reputations built on the backs of these reviews, which embolden customers to try them out.
All of this is a long way of saying that Ruth Movers, Inc. truly appreciates you taking the time to leave a review for our service, and we hope you do the same for other small businesses you frequent as well. Thanks for taking the time out of your day!